At our restaurant, we take pride in the quality of our food and beverages. To ensure the best experience for our customers, we have established the following guidelines regarding returns and refunds.

1. Refund & Return Policy

Due to the perishable nature of our products, we have a strict refund policy.

Cooked & Prepared Items

Freshly prepared food and drinks (coffee, meals, pastries) are non-refundable once they have left our premises. Exceptions are made only under the following circumstances:

• Major Quality Concerns: If the food is undercooked or contains incorrect ingredients that pose a health risk.
• Delivery Damage: If the item was crushed, spilled, or exposed to poor delivery conditions that rendered it inedible.
• Missing Items: If an item you paid for was not delivered.

Sealed & Packaged Goods

Items that are sold in original, tamper-evident packaging (such as bagged coffee beans, bottled syrups, or pre-packaged snacks) may be returned for a refund or exchange if:

• The seal remains completely intact.
• The product is returned within 24-48 hours of purchase.

2. How to Request a Refund

If you encounter an issue with your order, please follow these steps:

• Contact Us Immediately: Reach out via our number within one hour of receiving your order.
• Provide Proof: For cooked items, we require a clear photo of the issue (e.g., damaged packaging or quality concern).
• Resolution: Our team will review your claim. If approved, we will either issue a refund to your original payment method or send a fresh replacement order at no extra cost.

Note: We cannot offer refunds for “change of mind” or personal taste preferences once a meal has been prepared.

3. Order Cancellations

Orders can be canceled for a full refund only if the kitchen has not yet started preparing your food. Once preparation begins, we are unable to cancel or refund the order.